Within three business days, you will receive a written summary of the consultation and clear next steps for your horse, followed by a 15-minute follow-up by chat, text, or phone.

Not at all. I will provide clear instructions and guide you through the safe use of any essential oils recommended for your horse.

That is perfectly fine. After our consultation, I will include specific recommendations in your horse’s wellness plan, along with links to purchase any essential oils you may need.

No. The consultation is a focused conversation about your horse’s history, personality, needs, and what you have already tried. Photos or other helpful information may be shared during the call or emailed in advance.

The follow-up gives you an opportunity to ask questions about your wellness plan, clarify the recommendations, and discuss how things are going after you begin using them.

I am based in Bunnlevel, North Carolina, near Anderson Creek Primary School. Travel distance and the applicable fee will be discussed during your discovery call and confirmed before you book your appointment.

Can more than one horse be scheduled at the same location?

Yes. Each horse is priced separately, but the travel fee may be shared when more than one horse is scheduled at the same location.

Payment is due before the consultation or session begins. You will receive an invoice showing the confirmed charges before your appointment. If an additional essential oil is recommended during the session, I will discuss the cost with you and get your approval before using it. Any approved additional charge will be billed separately.

Yes. I am a Certified Clinical Aromatherapist, Level II Animal Aromatherapy Specialist, Fear Free Certified, and professionally insured through Alternative Balance.

Appointments canceled with less than 24 hours’ notice will be charged the full session fee. This fee may be waived in the case of an emergency at the discretion of Shelayne Fico EquiBalance.